Frequently Asked Questions
Who can purchase products on SnusGo?
SnusGo products may only be purchased by adults aged 18+
How can I pay for an order?
Payment can only be made with FPS
Hong Kong Payments Accepted: FPS, PayMe, Tap&Go, Alipay,
How do you ship your packages?
All orders are shipped securely through SF Express
Where can you ship to?
Currently shipping to New Territories, Hong Kong and Kowloon areas
How long does shipping take?
Once your order is placed and we’ve received your payment, we will send it via SF express:
For destinations in Hong Kong, the transit time is 1-3 business days.
SF Delivery times: Monday - Friday (Except Public Holidays)
Subject to availability
Can I track my Shipment?
All SF orders will be provided with a tracking number